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Frequently Asked
Questions

Are spaces available?

This information is site-specific; please contact the centre supervisor. Find locations.

How much does child care cost?

Rates are age and site-specific. Find locations. A non-refundable family registration fee of $40, and a security deposit of $200, are also required upon enrolment. Late pick-up fees may be charged and are posted in centre.

Is fee assistance available?

Fee assistance is available from local municipalities. All centres accept clients qualified for fee assistance.

What are the enrollment options? Is part-time enrolment available?

We offer full-time and part-time care, subject to availability. A minimum attendance of two days per week is required for part-time care.

What are the hours of operation?

Most programs are open 7:00 AM to 6:00 PM, Monday to Friday.

Can I have a tour of the centre?

Yes, tours are arranged with the supervisor.

What is CWELCC?

The Canada Wide Early Learning Child Care (CWELCC) system will provide financial relief to families through funding to operators aimed at reducing fees. The funding intends to reduce parents fees with the goal of achieving an average of $10/day for child care for children ages 0-6 years by September 2025.

Has Upper Canada Child Care applied for CWELCC funding?

Applications must be submitted for each of our locations individually and must be approved by each of the regions in which our child cares are located: York, Toronto, and Simcoe. Upper Canada Child Care is currently in the process of signing agreements for CWELCC and fully expects to meet the new deadline of November 2022.

How will the centre ensure the health and safety of my child?

UCCC follows policies and procedures that maintain safe, clean environments, nutrition, physical exercise and outdoor play, and rest periods.

What happens when a child is sick?

We ask that children remain home when sick. Educators screen children daily for signs and symptoms of illness. If necessary, parents will be called to take their child home.

What if my child has a severe allergy?

In the case of severe allergies causing anaphylaxis, individual plans are developed. Plans are posted in all classrooms and food preparation areas. Educators are trained on each anaphylaxis plan. Agents causing anaphylaxis are prohibited.

What kind of snacks/meals are provided?

We provide healthy, child-friendly, dietician-approved food based on Canada’s Food Guide. See Menus.

Can I send food with my child?

We restrict foods brought from home or restaurants in order to protect the children in our programs with life-threatening allergies.

For P.A. days and summer camp, families must provide lunches that are peanut-free. Other allergens may also be prohibited.

Can our family’s vegetarian diet be accommodated?

We do our best to accommodate all dietary needs.

What qualifications or training do educators have?

Each classroom has a Registered Early Childhood Educator (RECE), or someone otherwise qualified by the Ministry of Education (MEDU) such as Child and Youth Worker (CYW) or Bachelor of Education.

RECEs are regulated by the College of Early Childhood Educators.

Others may have an Early Childhood Assistant certificate or experience in the field of child care. All staff participate in ongoing training and have Standard First Aid and CPR certification.

Qualified supply staff are employed to deliver the program as needed.

What type of program do you offer, what will my child do?

Our programs are play-based and inspired by children's interest. Activities and materials are open-ended to build skill, and foster literacy and numeracy. Daily outdoor time is prioritized. We encourage children to make independent choices, express their creativity, and play cooperatively.

How much time is spent outside? What if the weather is 'bad'?

Our full-day programs will play outdoors for approximately two hours a day, while our before and after school programs will spend a half-hour per day outdoors. As long as weather conditions are safe and children are dressed appropriately, groups go outside.

How does UCCC consider equity, diversity, accessibility and inclusion in programs?

We celebrate diversity which enriches the learning environment and experiences in our child care programs. We seek to prevent, identify, and remove barriers to participation.

May families participate in the program?

Families are encouraged use our online app (Storypark) to observe and interact with their child’s program.

Pick-up and drop-off are ideal times to observe and engage in activities with your child. Please inquire about other opportunities to participate.

Other Resources

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Policies

Check out these policies that are relevant to parents.

ParentResource

Program Information

Check out our Program Statement, Parent Handbook, links to fee assistance, and other information

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FAQs

Here are some common questions we receive. If you don't find the answers you're looking for, please contact us.

Our clients have rated UCCC a 4.6/5 for an overall satisfaction of 92%

Our child care programs, summer camp, and forest school are child-centered and inquiry based.