Frequently Asked Questions - Upper Canada Child Care Skip To Content

Frequently Asked

Are spaces available?

This information is site-specific; please contact the centre supervisor. Find locations.

How much does childcare cost?

Rates are age and site-specific. Find locations. A non-refundable family registration fee of $40, and a security deposit of $200, are also required upon enrolment. Late pick-up fees may be charged and are posted in centre.

Is fee assistance available?

Fee assistance is available from local municipalities. All centres accept clients qualified for fee assistance.

What are the enrollment options? Is part-time enrolment available?

We offer full-time and part-time care, subject to availability. A minimum attendance of two days per week is required for part-time care.

What are the hours of operation?

Most programs are open 7:00 AM to 6:00 PM, Monday to Friday.

Can I have a tour of the centre?

Yes, tours are arranged with the supervisor.

What is CWELCC?

The Canada Wide Early Learning Child Care (CWELCC) System provides financial relief to families through funding to operators aimed at reducing fees. The funding intends to reduce parents’ fees with the goal of achieving an average of $10/day for childcare for children ages 0-6 years* by September 2025.

*(until the end of the month in which the child turns 6).

How will the centre ensure the health and safety of my child?

UCCC follows policies and procedures that maintain safe, clean environments, nutrition, physical exercise and outdoor play, and rest periods.

What happens when a child is sick?

We ask that children remain home when sick. Educators screen children daily for signs and symptoms of illness. If necessary, parents will be called to take their child home.

What if my child has a severe allergy?

In the case of severe allergies causing anaphylaxis, individual plans are developed. Plans are posted in all classrooms and food preparation areas. Educators are trained on each anaphylaxis plan. Agents causing anaphylaxis are prohibited.

What kind of snacks/meals are provided?

We provide healthy, child-friendly, dietician-approved food based on Canada’s Food Guide. See menus.

Can I send food with my child?

We restrict foods brought from home or restaurants in order to protect the children in our programs with life-threatening allergies.

For PA days and summer camp, families must provide lunches that are peanut-free. Other allergens may also be prohibited.

Can our family’s vegetarian diet be accommodated?

We do our best to accommodate all dietary needs.

What qualifications or training do educators have?

Each classroom has a Registered Early Childhood Educator (RECE), or someone otherwise qualified by the Ministry of Education (MEDU) such as Child and Youth Worker (CYW) or Bachelor of Education.

RECEs are regulated by the College of Early Childhood Educators.

Others may have an Early Childhood Assistant certificate or experience in the field of childcare. All staff participate in ongoing training and have Standard First Aid and CPR certification.

Qualified supply staff are employed to deliver the program as needed.

What type of program do you offer, what will my child do?

Our programs are play-based and inspired by children’s interest. Activities and materials are open-ended to build skill, and foster literacy and numeracy. Daily outdoor time is prioritized. We encourage children to make independent choices, express their creativity, and play cooperatively.

How much time is spent outside? What if the weather is 'bad'?

Our full-day programs will play outdoors for approximately two hours a day, while our before and after school programs will spend a half hour per day outdoors. As long as weather conditions are safe and children are dressed appropriately, groups go outside.

How does UCCC consider equity, diversity, accessibility and inclusion in programs?

We celebrate diversity which enriches the learning environment and experiences in our childcare programs. We seek to prevent, identify, and remove barriers to participation.

May families participate in the program?

Families are encouraged use our online app (Storypark) to observe and interact with their child’s program.

Pick-up and drop-off are ideal times to observe and engage in activities with your child. Please inquire about other opportunities to participate.

Other Resources

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Check out these policies that are relevant to parents.

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Program Information

Check out our Program Statement, Family Handbook, links to fee assistance, and other information

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Here are some common questions we receive. If you don't find the answers you're looking for, please contact us.

Our clients have rated UCCC 4.5/5 on our 2022-2023 Family Satisfaction Survey.

Our child care programs, summer camp, and forest school are child-centered and inquiry based.